Introduction

AudioCodes’ User Management Pack 365 (UMP 365) SP Edition is a software application that simplifies Microsoft 365 Tenants onboarding automation, users MACD and lifecycle management of Microsoft Teams, and OneDrive policies with Microsoft Direct Routing capabilities. The application is an asynchronous model. This implies that changes to users will only be applied after replication takes place, either from scheduled tasks or by forcing a replication cycle from within the web application.

Microsoft 365 Tenant setups require deep PowerShell expertise and SBC configuration knowledge, where the acquisition of such skills involves high costs and is time consuming. The UMP 365 SP Edition application significantly simplifies the implementation of these skills through a sophisticated Microsoft 365 Tenant onboarding and service automation solution. On the 2^nd day management UMP 365 SP edition application simplifies the daily operation work with user lifecycle and identity management of their M365 customers Tenants. As a result, they can adjust their configuration topology to best fit the rapidly changing requirements for voice services and fully leverage the rich capabilities of Office 365. This includes assigning templates with sets of Teams policies, managing the M365 Tenant DID range and telephony settings and assigning these templates to security groups.

The Provider (Service Provider or Hosted Provider) Admin is defined as a SuperAdmin with permissions to view their managed M365 Tenants (Customer). The Providers Admin can access their customers M365 Tenants, view the Users configuration, edit users with LifeCycle Management, manage their customer DID range and configure the Tenant Voice routing configuration. UMP 365 SP Edition application is a white-label managed application.

In a typical Microsoft 365 Tenant deployment, performing day-to-day administration tasks can be quite complex. Teams relies on the creation of user accounts using Azure Active Directory and then modifying user accounts, and other Teams Policies settings using the Teams Admin Center, and PowerShell commands.

User Management Pack 365 is a powerful software application that simplifies User Lifecycle & Identity management across Microsoft Teams environments, maintaining the availability of all these Microsoft tools; however, providing a much simpler web-based administration utility. UMP 365 does not attempt to remove or re-write these Microsoft tools, and they remain available for other purposes.

UMP 365 provides a simplified web-based administration utility (aka SysAdmin) with a strong focus on telephony, Teams and Microsoft 365 features that allows System Administrators to carry out day-to-day maintenance activities, without the need for access to multiple complicated Microsoft Management Tools and challenging PowerShell commands, requiring lengthy professional training.